At joan365, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player under Philippine law.
These highlights summarise our core privacy commitments. The full policy below contains the complete legal detail — please read it in full.
Every piece of data transmitted between your device and joan365 is protected by industry-standard SSL (Secure Sockets Layer) encryption. This applies to your login credentials, personal details, and all financial transactions — so your information stays private in transit.
joan365 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only where strictly necessary — with payment processors, identity verification providers, and regulatory authorities — and only to the extent required to operate the platform legally.
joan365 processes all personal data in full compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations. We are committed to upholding the data privacy rights of every player, including those based in Manila, Cebu, Davao, Quezon City, and Makati.
joan365 collects only the personal data that is genuinely necessary for the operation of the platform, compliance with PAGCOR regulations, and the prevention of fraud and money laundering. We do not collect data speculatively or beyond what is required for a specific, lawful purpose.
As a joan365 player, you have the right to access, correct, and request deletion of your personal data. You also have the right to object to certain types of processing and to withdraw consent where processing is based on consent. joan365 will respond to all data rights requests within the timeframes required by Philippine law.
joan365 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule and PAGCOR record-keeping requirements.
Republic Act No. 10173 grants you specific rights over your personal data. Here is what you are entitled to as a joan365 player.
Know what data we collect and why before we collect it.
Request a copy of the personal data joan365 holds about you.
Have inaccurate or incomplete personal data corrected promptly.
Request deletion of your data where there is no lawful basis to retain it.
Object to processing of your data for direct marketing or profiling.
Receive your data in a structured, machine-readable format.
Claim compensation for damages caused by inaccurate or unlawfully processed data.
Lodge a complaint with the National Privacy Commission of the Philippines.
This Privacy Policy ("Policy") describes how joan365 ("we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "the Player") who access or use the joan365 online casino platform, including its website, mobile browser interface, games, and related services (collectively, the "Platform").
joan365 is committed to protecting the privacy and personal data of all players in accordance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC") of the Philippines.
By registering an account on joan365 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact support to request account closure.
Note: This Policy should be read together with the joan365 Terms & Conditions, which govern your use of the Platform. Defined terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.
joan365 is an online gaming platform operating under the regulatory authority of the Philippine Amusement and Gaming Corporation (PAGCOR). joan365 acts as the personal information controller ("PIC") in respect of the personal data collected from players using the Platform, as that term is defined under the Philippine Data Privacy Act of 2012.
As a PIC, joan365 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with the DPA, its IRR, and all applicable NPC issuances.
joan365 has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data privacy laws. Contact details for the DPO are provided in Section 15 of this Policy.
joan365 collects the following categories of personal data from players:
Sensitive Personal Information: joan365 may collect sensitive personal information as defined under the DPA — including government ID numbers — solely for the purpose of identity verification and regulatory compliance. Such data is handled with heightened security measures and is not used for any other purpose.
joan365 collects personal data through the following means:
joan365 uses the personal data it collects for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Contract performance |
| Age and identity verification (KYC) | Identity, government ID | Legal obligation (PAGCOR / AML) |
| Processing deposits and withdrawals | Financial data | Contract performance |
| Fraud prevention and AML monitoring | Financial, technical data | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Identity, communications data | Contract performance / legitimate interest |
| Responsible gaming monitoring | Usage, wagering data | Legal obligation / legitimate interest |
| Platform improvement and analytics | Technical, usage data | Legitimate interest |
| Marketing communications (opt-in only) | Contact, preference data | Consent |
| Regulatory reporting to PAGCOR / NPC | Identity, financial data | Legal obligation |
Under the Philippine Data Privacy Act of 2012, joan365 processes personal data on the following legal bases:
Where processing is based on consent, you have the right to withdraw that consent at any time by contacting joan365 support or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
joan365 does not sell, rent, or trade your personal data to third parties. joan365 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom joan365 shares personal data are required to process that data in accordance with applicable data privacy laws and joan365's data protection requirements. joan365 does not permit third-party service providers to use player data for their own marketing or commercial purposes.
joan365 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the joan365 website. The following types of cookies are used:
These cookies are essential for the Platform to function and cannot be disabled. They include session cookies that maintain your login state, security cookies that protect against cross-site request forgery, and cookies that remember your language and region preferences.
These cookies collect anonymised information about how players use the Platform, such as which pages are visited most frequently and whether error messages are received. This data helps joan365 improve the Platform experience. These cookies do not collect personally identifiable information.
These cookies allow the Platform to remember choices you have made — such as your preferred game lobby view or responsible gaming settings — to provide a more personalised experience.
You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Platform and your ability to access certain features, including your account.
joan365 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, joan365 will notify the National Privacy Commission and affected players in accordance with the timeframes and requirements prescribed by the DPA and NPC regulations.
While joan365 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your own account credentials and for notifying joan365 immediately if you suspect any unauthorised access to your account.
joan365 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | PAGCOR / AML legal obligation |
| Financial transaction records | 5 years from transaction date | AML Act (RA 9160) requirement |
| KYC verification documents | 5 years after account closure | PAGCOR / AML legal obligation |
| Customer support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Technical and usage logs | 12 months from collection | Legitimate interest / security |
| Marketing preference records | Until consent is withdrawn | Consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by joan365:
To exercise any of the above rights, please contact joan365's Data Protection Officer using the contact details provided in Section 15. joan365 will respond to all data rights requests within fifteen (15) calendar days of receipt, or within such other timeframe as may be prescribed by the NPC.
joan365 may request proof of identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.
joan365 is strictly an adult platform. In accordance with Philippine gaming regulations, joan365 is available only to individuals who are twenty-one (21) years of age or older. joan365 does not knowingly collect personal data from individuals under the age of 21.
All accounts are subject to age verification as part of the KYC process. Where joan365 discovers that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed without notice.
If you are a parent or guardian and believe that your child has provided personal data to joan365, please contact our Data Protection Officer immediately using the contact details in Section 15 so that appropriate action can be taken.
The joan365 Platform may contain links to third-party websites or services, including payment provider portals. This Privacy Policy applies only to the joan365 Platform and does not extend to any third-party websites or services. joan365 is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party sites you visit.
joan365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material, joan365 will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the joan365 Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how joan365 is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by joan365, please contact our Data Protection Officer:
joan365 Data Protection Officer
Email: [email protected]
General Support: [email protected]
Response Time: Within 15 calendar days of receipt
Language: English and Filipino
If you are not satisfied with joan365's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be reached through its official government channels.
Regulatory Authority: joan365 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Data privacy compliance is overseen by the National Privacy Commission (NPC) of the Philippines under Republic Act No. 10173.
Your personal data is protected under the Philippine Data Privacy Act. joan365 uses SSL encryption, strict KYC processes, and PAGCOR-compliant data handling — so you can focus on the game.
Must be 21 years or older. Please play responsibly. PAGCOR regulated.